Refund & Cancellation Policy

At Mixed Emotions, customer satisfaction is our priority. We are committed to providing a smooth and reliable shopping experience. Please read our Refund & Cancellation Policy carefully before placing your order.

1. Order Cancellation & Modification

  • You may cancel or modify your order within 24 hours of placing it.
  • To request a cancellation or change, please contact us at admin@mixedemotionsofficials.com with your order details.
  • After 24 hours, we may not be able to process cancellations or modifications, as your order may already be in processing or shipped.

2. Eligibility for Refunds

Refunds are only issued under the following conditions:

  • Non-Delivery: If your order is not delivered.
  • Defective or Incorrect Item: If the product received is damaged, faulty, or different from what you ordered.
  • Recent Order: If your cancellation request is made within 24 hours of purchase.

3. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, you must notify us within 7 days of delivery.
  • Please provide clear details and, if possible, photos or videos of the issue.
  • After receiving and inspecting the returned item, we will offer either:
    • A replacement, or
    • A full refund

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Requests made after the 7-day reporting period
  • Items that have been used, altered, or damaged after delivery
  • Orders where the correct product was delivered but the customer changed their mind

5. Product Variations

While we aim to ensure accuracy, slight variations in color, size, or design may occur. Once an order is confirmed, changes cannot be guaranteed and will be handled on a case-by-case basis.

6. Contact Us

If you need to cancel or modify an order, request a refund, or report an issue, please contact us: